ALERT * * * Important Update for iLab Users * * *
New Support System Now Live: We are pleased to share that the new iLab Help Desk platform is now live as of January 14th, 2026.
The ‘Help’ link in iLab now opens an email through the new ticketing system. For details, please visit our Help Site article: Submit and Track Support Requests in the Portal.
Upcoming Holiday Closure: In observance of a holiday, Agilent CrossLab/iLab Operations Software Support Help Desk will be closed during U.S. hours on Monday, January 19th, 2026. During this time, support in the U.S. and Canada will be unavailable. APAC and EU Support will remain open as normal. For urgent matters, please add "Urgent" to your ticket/email subject or press "1" when prompted to escalate a call on the iLab Support phone, and we will prioritize those requests first.
ALERT
Susan K. Peterson, PhD, MPH
Core Director
Phone: 713-792-8267
email: speterso@mdanderson.org
Karen Basen-Engquist, PhD, MPH
Core Co-Director
Phone: 713-745-3123
email: kbasenen@mdanderson.org
Mary Camero, MS - Core Manager
Carol Harrison, MEd - Program Manager
George Baum, MS - Principal Statistical Analyst
Marialeska Tariba-Edick, JD- Sr. Coordinator Research Data
Salma Foster,- Sr. Coordinator Research Data
Rene Andrade Ruiz, - Clinical Studies Coordinator
Allaeddine Bekhouche, MIS, MS - Web Development Specialist
| Hours | Location |
|
Monday - Friday 8:00a-5:00p |
Cancer Prevention Building
|
| Name | Role | Phone | Location | |
|---|---|---|---|---|
| Susan K. Peterson, PhD, MPH |
Core Director
|
713-792-8267
|
speterso@mdanderson.org
|
Cancer Prevention Building
|
| Karen Basen-Engquist, PhD, MPH |
Core Co-Director
|
713-745-3123
|
kbasenen@mdanderson.org
|
Cancer Prevention Building
|