Welcome!
ALERT * * * Important Update for iLab Users * * *
New Support System Now Live: We are pleased to share that the new iLab Help Desk platform is now live as of January 14th, 2026.
The ‘Help’ link in iLab now opens an email through the new ticketing system. For details, please visit our Help Site article: Submit and Track Support Requests in the Portal.
Upcoming Holiday Closure: In observance of a holiday, Agilent CrossLab/iLab Operations Software Support Help Desk will be closed during U.S. hours on Monday, January 19th, 2026. During this time, support in the U.S. and Canada will be unavailable. APAC and EU Support will remain open as normal. For urgent matters, please add "Urgent" to your ticket/email subject or press "1" when prompted to escalate a call on the iLab Support phone, and we will prioritize those requests first.
ALERT The Small Animal Imaging Facility (SAIF) is a core MD Anderson research resource. It was established in 2001, became part of and is partially funded by the Cancer Center Support Grant (CA16672, PI – DePinho).
The SAIF team provides comprehensive imaging support services for MD Anderson Cancer Center investigators, including:
Dr. John Hazle PhD
Director
Imaging Physics Chairman
713-792-0612
jhazle@mdanderson.org
Dr. James Bankson PhD
Deputy Director
Associate Professor
713-792-4273
jbankson@mdanderson.org
Rose Delphin MS
Administrator
Department Administrator
713-792-4495
RMStelly@mdanderson.org
| Hours | Location |
|
Monday - Friday 9am-5pm |
The University of Texas MD Anderson Cancer Center |
| Name | Role | Phone | Location | |
|---|---|---|---|---|
| Charles Kingsley |
DI Operations Manager
|
(832) 829-7041
|
charles.kingsley@mdanderson.org
|
S2.8016
|
| Services |
| Name | Description | Price |
|---|---|---|
| Data Analysis - Assisted Use |
External out of network
$70.00
each
|
|
| Faxitron Acquisition (Access) | Inquire | |
| Faxtiton Acquisition (Assisted Use) | Inquire | |
| Tech Time - Assisted Use |
External out of network
$61.00
each
|
