ALERT * * * Important Update for iLab Users * * *
New Support System Now Live: We are pleased to share that the new iLab Help Desk platform is now live as of January 14th, 2026.
The ‘Help’ link in iLab now opens an email through the new ticketing system. For details, please visit our Help Site article: Submit and Track Support Requests in the Portal.
Upcoming Holiday Closure: In observance of a holiday, Agilent CrossLab/iLab Operations Software Support Help Desk will be closed during U.S. hours on Monday, January 19th, 2026. During this time, support in the U.S. and Canada will be unavailable. APAC and EU Support will remain open as normal. For urgent matters, please add "Urgent" to your ticket/email subject or press "1" when prompted to escalate a call on the iLab Support phone, and we will prioritize those requests first.
ALERT It has been well-documented that cancer cells demonstrate metabolic behavior significantly different to normal, healthy tissue. Most oncogenes (cancer-inducing genetic changes) are linked to changes in metabolism. The why and how of these metabolic changes is still not well understood, and metabolic cancer research is a relatively new field. In the past, these metabolic differences were thought to be secondary features of cancer growth, but are now seen as critical to tumor formation. Metabolic changes at the whole-body level have been shown to have clinical relevance in initial tumor formation and continued tumor growth. Understanding the metabolic differences between cancerous tissue and healthy tissue can lead to novel methods for targeting and suppressing cancer growth and initial formation.
The Mouse Metabolic Facility provides metabolic monitoring utilizing the latest generation of the TSE Phenomaster system. Mice are continuously monitored in a home-cage design system so that all data is gathered without handling and/or disturbance. Monitoring options and metrics include food and water consumed, body-weight fluctuations, O2 and CO2 data, and running wheel access. The Mouse Metabolic Facility system allows for the testing of novel methods of targeting and altering cancer metabolism via diet study, exercise and activity behavior monitoring, and treatment testing.
Please contact DVMS and David Valdecanas for inquiries and further information.
| Name | Role | Phone | Location | |
| David Valdecanas | Facility Manager | 713-792-7266 | dvaldeca@mdanderson.org | Room S2.8013, BSRB building |
| Jody Swain | Assistant Professor | JSwain@mdanderson.org | Room S2.8014, BSRB building | |
| Dana Vardeman | Manager Animal Resources | DMVardeman@mdanderson.org | Room S1.8121a, BSRB building | |
| Jack Hashem | Supervisor Animal Resources | 713-792-5439 |
jbhashem@mdanderson.org |
|
| Hours | Location |
|
Monday - Friday 8 AM - 5 PM |
1515 Holcombe Blvd. Unit 063 Houston, TX 77030 |
| Name | Role | Phone | Location | |
|---|---|---|---|---|
| David Valdecanas |
Facility Manager
|
713-792-7266
|
dvaldeca@mdanderson.org
|
Room S2.8013, Room TB.3819
|
| Jody Swain |
Assistant Professor
|
713-792-6688
|
JSwain@mdanderson.org
|
Room S2.8014, BSRB building
|
| Jack Hashem |
Supervisor
|
713-792-5439
|
jbhashem@mdanderson.org
|